Contact

Talk to a real person.

Pick the route that matches what you need. Every address below reaches a monitored inbox, and we aim to reply within one business day.

Want to see Blue Onion on your own data?

Book 30 minutes with our team. We will walk through a month of your own orders and payouts and show you exactly where the gaps are.

Book a demo

Four routes, four monitored inboxes.

Sales and general inquiries

Questions about the product, pricing, integrations, or whether Blue Onion fits your stack. Also the right route for press and partnership inquiries.

hello@blueonion.ai Prefer to talk it through? Book a demo instead.

Existing customer support

Already using Blue Onion and need help with a reconciliation, a journal entry, an integration, or your account. Your customer success manager is the fastest path, and this inbox reaches the whole team.

customersuccess@blueonion.ai Urgent issues affecting your close? Say so in the subject line and we will prioritize it.

Security and vulnerability reports

To report a suspected vulnerability, a security concern, or to request our security documentation for a vendor review. We take responsible disclosure seriously and will acknowledge every report.

security@blueonion.ai Please do not include exploit details in a first email. We will arrange a secure channel.

Legal and privacy

Contracts, data processing agreements, and anything legal. For privacy matters, including access, correction, and deletion requests, use the privacy address.

legal@blueonion.ai privacy@blueonion.ai for data requests · Do Not Sell or Share My Personal Information

Head office

Blue Onion Labs, Inc.
800 Third Avenue, Suite A #1592
New York, NY 10022
United States

Working with us

We are a remote-first team across several countries, so most conversations happen over video rather than in the office. See open roles if you want to join.

Already a customer?

Sign in to the Blue Onion app or read the FAQ for answers to the questions we get most.